Terms of Use

Last updated: 30 September 2026

These Terms of Use apply when you visit the Feasterville Food website or place an order through our official ordering channels.

About Feasterville

Feasterville Food & Ice Cream is a South African takeaway food business serving kota, burgers, chips, wraps, ice cream and related meals.

Business address: 20, 1st Street, Ndayini, Tembisa, 1632, South Africa
Telephone: 082 932 9797
Email: info@feasterville.co.za

Orders and confirmation

Customers may browse our catalogue and send an order through our official WhatsApp catalogue. We will confirm the items, price, selected store and collection arrangements with you. An order is accepted once Feasterville confirms it.

Please check your order and contact details before confirming. Menu items and prices may change, and availability may vary by store. If an item is unavailable or a price is displayed incorrectly, we will contact you to discuss the order and any payment adjustment or refund due.

Payments

Payment instructions will be provided through Feasterville's official ordering process. When Paystack checkout is available for an order, payment will be processed by Paystack. We do not ask you to send us your card PIN, online banking password or one-time password.

Food information

Please tell us about any allergies or dietary requirements before ordering. Our food is prepared in a kitchen where ingredients may be handled together, so we cannot guarantee that an item is free from all traces of allergens. Menu images are illustrative; we make reasonable efforts to supply the item described.

Collection and cancellations

Website and WhatsApp orders are for collection only unless we expressly agree otherwise. See our Collection Policy for details. Contact us as soon as possible if you need to change or cancel an order. A change or cancellation may not be possible after preparation has started. See our Refund Policy.

Website use and applicable law

Please use the website lawfully and provide accurate details when ordering. We may update or temporarily suspend the website for maintenance or operational reasons. Nothing in these Terms limits any consumer rights that cannot legally be excluded. These Terms are governed by the laws of the Republic of South Africa.

Questions? Call 082 932 9797 or email info@feasterville.co.za.