Refund and Order Problem Policy

Last updated: 30 September 2026

We want you to receive the food you ordered in good condition. If there is a problem, contact Feasterville Food & Ice Cream as soon as possible so we can review it.

Changing or cancelling an order

Contact us promptly if you want to change or cancel an order. We will try to help, but changes or cancellations may not be possible once preparation has started. If we cannot supply an item or need to cancel an order, we will contact you about an appropriate alternative or refund for any amount paid for the item or order we cannot supply.

Incorrect, missing or poor-quality items

If an item is missing, incorrect, unsafe or materially different from what you ordered, tell us promptly and provide your order details. A photograph may help us review the issue. We will discuss an appropriate remedy, which may include replacing the item or refunding the relevant amount, as required by law.

Perishable food and consumer rights

Prepared food is perishable. A change-of-mind cancellation may not be possible once preparation has started or an order has been collected. This does not affect any rights or remedies you may have under applicable consumer law.

Refund processing

Where a refund is approved for an online payment, we will arrange it through the original payment method where possible. The time it takes for funds to appear may depend on the payment provider and your bank.

Contact us

Telephone: 082 932 9797
Email: info@feasterville.co.za
Business address: 20, 1st Street, Ndayini, Tembisa, 1632, South Africa

Please include your name, order details or transaction reference, order date and a short description of the problem.