Privacy Policy

Last updated: 30 September 2026

This policy explains how Feasterville Food & Ice Cream handles personal information when you browse our website, contact us or place an order.

Information we may collect

Depending on how you use our services, we may collect your name and contact details; items ordered, selected store and collection arrangements; payment status and transaction references; and information you choose to provide when contacting us, including allergy or dietary requests.

How we use information

We use information to receive and confirm orders, prepare food, contact you about collection or changes, verify and reconcile payments, respond to questions, protect our business from misuse or suspected fraud, and meet applicable business, tax and legal record-keeping requirements. We send marketing messages only where permitted and, where required, with your consent.

Payments and service providers

Payments are processed through the payment method identified during the order process. If you pay through Paystack, Paystack processes your payment information under its own privacy terms. Feasterville may receive transaction status and reference details needed to confirm and reconcile your order. We do not ask you to send us your full card number, card security code, PIN or online banking password.

We may share information with service providers that support our website, communications, payment processing or record keeping, and where sharing is required by law. We do not sell personal information.

Keeping and protecting information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. We retain information only as long as reasonably needed for the purposes described above, including any applicable legal record-keeping requirements.

Your privacy rights

Subject to applicable law, you may ask to access or correct personal information we hold about you, object to certain processing, or request deletion where we are legally permitted to do so. Some information may need to be retained to meet legal obligations or resolve a transaction. We may ask you to verify your identity before responding.

Contact

For a privacy request, email info@feasterville.co.za or call 082 932 9797. Our business address is 20, 1st Street, Ndayini, Tembisa, 1632, South Africa. You may also contact the Information Regulator of South Africa about a concern relating to your personal information.